Senior Account Manager, IgniteTech (Remote) - $100,000/year USD Full-time Job

Are you an experienced software industry account manager? Does building deep relationships with client executives and partnering with them to drive account strategy excite you? Are you looking to influence how customers meet their business needs using software products?

IgniteTech is an enterprise software company with a broad portfolio of products that help businesses create value. We use a unique business model where customers' subscriptions provide access to all enterprise software solutions in our portfolio, providing them with exponential ROI.

In this role, you will engage with key decision-makers and create a vision for using IgniteTech’s products to meet their business needs. You will work across industries and various business sizes. Your focus is to communicate clearly and build relationships, not to sell. Customers have already purchased the subscription; you are influencing business leaders and redefining their path to success using IgniteTech’s software library.

If you are a self-driven individual, love building customer-focused relationships, and want to use your technical prowess to specialize in IgniteTech’s value-creating enterprise software library, apply today!

What you will be doing

• Hosting meetings with key customer stakeholders to understand their needs
• Demonstrating how IgniteTech products meet the customer’s needs
• Encouraging customer adoption of additional products within the IgniteTech portfolio

What you will NOT be doing

• Hosting sales calls where quotas lead the conversation; instead, you’ll focus on finding value for your customers
• Handling every customer ask or escalation in pursuit of customer satisfaction
• Having check-in meetings with customers just to “touch base”

Key Responsibilities

• Define and drive account strategy, leading to adoption of additional portfolio products

Candidate Requirements

• 3+ years of experience in an account management, customer success, or client partnership role in the software industry
• Available to work more than 70% of the workday between 9 am-5 pm Eastern Standard Time (US)
• Availability to start working within 30 days of receiving an offer

Crossover was founded in 2014 with the belief that a global shift towards remote working is not only inevitable, but better for everyone. Companies benefit because it enables them to hire the best people in the world, not the best people who live nearby. And workers benefit because it makes silicon valley jobs (and pay) accessible from anywhere as well as reclaiming the time they waste every day commuting to the office.
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