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Product Support Officer Full-time Job

2 years ago   Marketing & Communication   Lagos   468 views Reference: NJAPdRqbGyO
Job Details

Job Requirements:

  • Develop knowledge and understanding of products and ensure a continuous improvement philosophy.
  • Develop knowledge and understanding of products and ensuring a continuous improvement philosophy is adopted.
  • Work with the relevant Product Owner to ensure that product data and information is current and accurate.
  • Manage Product administration request from corporates/customers/product owners such as configuration request, chargeback, onboarding, access forms, KYC etc
  • Work with the relevant Product teams; set up all new product ranges in the system to support the Product Introduction process in line with the Project timescales.
  • Support the Product team with periodic customer feedback.
  • React promptly to all system updates & maintenance requests from the Product team and Production team
  • Ensure all required products data are accurate and up-to-date
  • Work with Customer service and the Production team to discuss continuous process improvement.
  • Manage and remove obsolete products/options.
  • React promptly to all product updates & features requests from the Product team, customer and Production team
  • Build strong connections between the product and user-facing teams; customer support and coordinate smooth, high-quality product feature launches
  • Learn more about users and helping them to get the best out of the product e.g. product enablement.
  • Provide feedback on brand new processes or improve existing processes related to the products


  • 2 to 3 years experience working in a software company within the product or similar function
  • Knowledge of project management tools
  • Strong time management skills
  • Good communication skills along with the ability to effectively collaborate with cross functional
  • teams
  • Comfortable multi-tasking and supporting multiple projects
  • Intermediate to an advanced working knowledge of Microsoft Office desktop applications, inclusive of Excel, Word, Access, PowerPoint and Outlook.
Company Description
The Parkway Projects concept was born out of a genuine passion for adding value to the infant IT software industry in Nigeria. The company commenced operations in April of 2004 led by a team of young and ambidextrous entrepreneurs and IT professionals with a wealth of experience accumulated over ten years of R&D, e-business consulting and top-down enterprise solution implementations. Since then, the company has witnessed astronomical growth and built a reputation for delivering world class software solutions and services. Through huge investments in skills acquisition and cutting edge technology research, Parkway has developed tested and trusted technology platforms that today power some of the most mission critical solutions in Nigeria. As a result of a relentless drive for excellence, we have earned the confidence and trust of large and medium scale organizations thereby positioning the company strategically to take advantage of the rapidly growing market.