Customer Care Specialist Full-time Job

As a Customer Support Specialist, you will investigate complex data queries, troubleshoot technical issues and answer how-to questions. You will surprise and delight our customers with the quality and speed of every interaction and play an essential role in driving their success by ensuring they utilise our platform to its full advantage, and ultimately can derive value effortlessly. If you're looking for an innovative and collaborative culture in a fast-moving tech company, this might be a great fit for you.

What you'll be doing.

• Provide outstanding support to enterprise customers and internal teams alike.
• Manage an incoming ticket queue, promptly prioritizing and resolving a wide range of support issues and questions. Resolution may include in-depth analysis and troubleshooting.
• Work cross-functionally with technical and commercial teams to ensure escalated issues are efficiently resolved within our service level objectives.
• Enhance the quality of the knowledge base by proactively maintaining customer-facing help centre articles and internal technical documentation/processes.
• Promote good working relationships within and between the commercial and technical teams.

Who we're looking for

• Degree or equivalent experience working in a support role.
• Highly customer-focused.
• Exceptional analysis and problem-solving skills.
• Able to absorb new concepts and technologies quickly.
• Ability to understand and interpret data from multiple sources.
• Proficient and pleasant communicator who can explain complex ideas succinctly.
• A multitasker who isn't fazed by conflicting priorities.
• Forward-thinking individual who will analyze and improve current processes and knowledge-sharing documentation
• Excellent teammate with the ability to collaborate and build positive relationships.Stakeholder management.
• Commercial thinking
• Knowledge of SEM would be highly desirable and beneficial.

Why us

We are a fast-growing scale-up in fintech and crypto space, you will help shape the team and company and your decisions will have a huge impact. As a tech company, the challenges we face are often novel and require unique and innovative solutions which can be both invigorating and rewarding.

Our culture

We foster a culture of openness and authenticity over structure and process. Strong communication, learning and collaboration are what we strive for and we are looking for people who share these values.

Our benefits:

• 30 days holiday + your birthday + Public Holiday
• A serene and relaxed working environment
• Daily Launch at work

Check us out

https://www.oyola.io

Ability to commute/relocate:

Abuja: Reliably commute or planning to relocate before starting work (Required)

Education:

• Undergraduate (Required)

Experience:

• customer support: 3 years (Required)

Language:

• Very Good English (Required)

We are a fast-growing scale-up in fintech and crypto space, you will help shape the team and company and your decisions will have a huge impact. As a tech company, the challenges we face are often novel and require unique and innovative solutions which can be both invigorating and rewarding.