I work with various businesses, from e-commerce and retail to tech and service-based companies. My goal is to tailor my support to meet the unique needs of each business and its customers.

I aim to respond to all customer inquiries within 24 hours. For urgent issues, I can offer faster response times. My goal is to make sure that every customer gets the best assistance.

I’m experienced with variety of customer support tools, including Zendesk, Salesforce, and Freshdesk, as well as live chat and social media platforms. I can adapt to the tools your business uses to ensure a seamless customer experience.

Yes, I can offer training and onboarding for my support processes, especially if you have a team. I’ll make sure everyone is aligned with best practices to deliver a consistent customer experience.

I track customer satisfaction through feedback, surveys, and key metrics like response time, resolution time, and Net Promoter Score (NPS). I can provide reports and insights to help your business improve customer service.

I offer flexible hours, including evenings and weekends, to meet the needs of businesses with varied schedules. My availability can be tailored based on your business hours and customer support demands.

Getting started is easy! You can reach out to me via the contact form on this page or email me directly. Once we discuss your business needs, we can create a tailored plan to provide exceptional support to your customers.